Utilities Billing & Payments
PAYMENTS & BILLS
You can pay your utility bill with a check, savings, credit card or debit card by going online, by mobile app or by calling.
We recommend any resident paying their utility bill via a bank check to set their deposit date at least 7-10 business days before the last business day of the month. Most banks use third party companies for this service, and these companies mail a physical check on behalf of the bank customer. If the check isn't received by the last business day of the month, it gets marked late and a late fee is issued.
The simplest way to ensure your utility bill is paid on-time is either paying online, through the app, or signing up for direct debit (ACH).
PAY YOUR BILL ONLINE
Click the 'Payment Service Network Portal' button above. The first time you will need to register; after that, payments are 3 easy steps.
Through the portal, you can:
Print bills and receipts
Schedule a payment
See the status of payments
Start or stop auto-pay
View past payments
Please opt out of receiving paper bills to help save resources!
PAY BY MOBILE APP
Creating a payer profile on a desktop before installing the app is recommended.
Convenience fees apply to electronic payments.
PAY BY AUTOMATED CLEARING HOUSE (ACH):
Customers wishing to have payments directly withdrawn from a bank account must complete a direct withdrawal form and attach a voided check when returning it to the Billing Department.
Download a direct withdrawal form here.
Forms can then be delivered via mail, in-person or emailed to firstname.lastname@example.org.
PAY BY PHONE
Make sure to have your bill handy to provide your customer account number.
Toll-free number: 877-885-7968
PAY BY MAIL
Send a check to:
Borough of Indiana
Utilities Billing Department
80 North 8th Street
Indiana, PA 15701
LOW-INCOME HOUSEHOLD WATER ASSISTANCE PROGRAM (LIHWAP)
Are you or someone you know at risk of losing water service at their home? Help is available for Pennsylvanians who need help with water bills or who may lose water service. The Low-Income Household Water Assistance Program (LIHWAP) is a new, temporary assistance program created by the American Rescue Plan Act.
LIHWAP can help households that are in emergency situations maintain essential water access in situations such as:
- Past-due water bills;
- Termination of water service; or,
- Threat of termination of water service in the next 60 days.
To qualify, applicants must meet income requirements and have a crisis situation with water service. Learn more about LIHWAP and find out if your water service is participating at www.dhs.pa.gov/waterhelp.
Apply for LIHWAP and other public assistance programs online at anytime through www.compass.state.pa.us.
Bill are mailed around the 10th of each month and are due on the last business day of each month.
If you have questions on the amount of your bill or need service, call us at 724-465-6691.
We use Payment Service Network (PSN) to process our payments. PSN has been certified as maintaining the highest level of security as required by the credit card industry.